Refund policy

Every SB Creation piece is glass, shaped and set by hand in Firozabad. This is what happens if something is wrong with your order.

Important: unboxing video required

Because glass bangles are fragile by nature, we strictly require a continuous, unedited unboxing video starting from the sealed package, sent within 48 hours of delivery, to process any claim for transit damage or missing items. Please start recording before you open the parcel.

1. Eligibility for a replacement

We replace an item only if it arrives broken or damaged in transit, reported within 48 hours of delivery with the unboxing video described above. We do not offer a size exchange or general returns — please check our size guide before ordering.

2. Damages and issues

Please inspect your order on arrival. If an item is defective or damaged, or you have received the wrong item, contact us within 48 hours of delivery at contact@sbcreationofficial.com with your order number and the unboxing video, so we can evaluate the issue and make it right.

3. Refunds

Once your claim is received and inspected, we will notify you whether a refund or replacement is approved. If approved, your refund is processed and credited to your original method of payment within 5–7 business days.

Colour and finish

Each bangle is handmade. Small variations in colour, stone placement and finish are the signature of traditional craftsmanship rather than a defect, and screens render colour differently.

Need help with a return?

Message us on WhatsApp at +91 95571 11954 or email contact@sbcreationofficial.com with your order number. We confirm the process before you ship anything back, so please do not send anything back without contacting us first.

Monday to Sunday, 10:00 AM – 8:00 PM IST